Philadelphia International Airport
Satisfaction score: 736
The Philadelphia airport is known for its disorganization, lack of cleanliness and horrible customer service. “Whether it’s escalators not working, water fountains out of work, confused TSA agents or simply no one around to discuss flight changes, it’s incompetency like I haven’t seen at an airport,” one frequent flyer wrote on Yelp. The Bureau of Transportation Statistics discovered that 21% of arrivals and 20% of departures have been delayed this year so far. Luckily, airlines have agreed to invest $900 million into much-needed improvements for this airport.
Philadelphia International Airport
Chicago O’Hare International Airport
Satisfaction score: 735
In terms of shopping and dining, the Chicago O’Hare International Airport is great. But for keeping your original travel plans? Not so much. The airport has a record of 20% of incoming flights being delayed, so flyers need to book very long layovers to make their connections. International travelers need to board a train to cross the airport and deal with the less-than-happy staff, extra security, and long lines once they reach the transfer point. “I had given myself four hours between flights and still barely made it to my gate on time,” one reviewer said on AirlineQuality.com, who was connecting from a flight from Dubai. “Unacceptable.”
Chicago O’Hare International Airport
