Always Be Kind
You can never tell when a person is down in the dumps. A little act of kindness can go a long way for folks like that. On the other hand, being mean can ruin their day if they are already feeling rather fragile.
Take Notes
Courtney assumed that these things would never happen to her but look at how wrong she was. What a great story! Take notes, everyone. While $100 is a lot of money, even $5 can make a huge difference.