While fast-food is a convenient, quick, and cheap solution to meals, it’s losing its edge as of late. Recently, consumers have become more and more interested in high-quality, fresh food, cleanliness, and, of course, great service. However, there are a lot of fast-food chains that are struggling to maintain these standards for their customers. As one would expect, this means that the customers want to return less and less.
The Worst American Fast-Food Chains Ranked By Customers
A Customer Picks survey found the scores consumers have given some of America’s most popular restaurants. These scores are based on customer loyalty to the brand. If you want to find out which are the worst fast-food restaurants in the United States and why they’ve failed their customers, read on.
Arby’s
Arby’s doesn’t have the best track record seeing as only 44% of people come back for a second burger. Not only do many guests report getting sick after eating one of the famous roast beef sandwiches, but they’ve gained the reputation: “expensive yet delicious trash”. The chain has also faced rumors regarding a certain extra ingredient they add to their food. Let’s just say it’ll make you never want to eat there again.
Arby’s
Arby’s has been fighting off the rumors that their roast beer is made of powder, liquid, paste, and gel, but many guests don’t buy it…literally. This fast-food chain seems to be under a lot of heat, especially after a customer found a piece of human skin in his sandwich in 2004. If that’s not bad enough, in 2012, an employee somehow managed to serve a human finger on a bun!
Consumer Score: 44%
