Frequent Flyers Call These the Worst Airports in The U.S.
Each and every day, 2.6 million people fly in and out of U.S. airports, and plenty of them are miserable. A customer satisfaction survey has rated these airports terminally awful. J.D. Power has found that customer satisfaction with American airports is at an all-time high at the moment, the worst ones inspire loads of complaints about long lines, outdated facilities, bad service, and a variety of other problems. Power says that these are America’s worst airports, based on a survey consisting of over 40,000 travelers. The ranking uses scores out of a possible 1,000. If you happen to travel through any of these airports, you will want to make sure you have a travel rewards card that provides access to all those comfortable airport lounges.
Cleveland Hopkins International Airport
Satisfaction score: 769
The main airport in Cleveland features a Rock and Roll Hall of Fame gift shop, a restaurant that was launched by homegrown celebrity chef Michael Symon, as well as a shrine to Superman, who was created in Cleveland. Even with all those cool things going on, travelers complain the airport is cramped, dank and long overdue for an upgrade. “The luggage was delayed because the carousel broke down,” a reviewer writes. He adds that the baggage area is stuck in the 1980s. “I have been in many airports and Cleveland airport is by far the oldest and most boring,” he concludes.
Cleveland Hopkins International Airport
Hartsfield-Jackson Atlanta International Airport
Satisfaction score: 769
For over two decades, Atlanta’s biggest airport held the title of the world’s busiest airport. It had almost 200 gates and 63,000 employees serving over 107 million passengers in 2018. A lot of them were unhappy. Some critics say the place is too big and hectic. The main complaints are that making connections is difficult, international travelers have long waits in customs, and that the airport services are oftentimes overwhelmed. “It’s just too busy,” says one Yelper. “There were so many people in here and places were running out of food.”
Hartsfield Jackson Atlanta International Airport
