Charlotte Douglas International Airport
Satisfaction score: 761
This airport has earned its title as the world’s seventh busiest in terms of air traffic. This terminal, however, is simply not equipped to deal with this onslaught. Concourse B has been under construction, customers complain of crowds, not enough seating, dirt all over the place, and no clear barriers separating the construction. The project won’t be done until 2020. “It is absolutely gross. Ceiling has exposed wires, cracks and a draft from the outside,” one Yelper says. “The speakers are so crappy that it sounds like the teacher from the ‘Peanuts’ sucked helium and screamed incessantly.”
Charlotte Douglas International Airport
Ronald Reagan Washington National Airport
Satisfaction score: 759
The Ronald Reagan Washington National Airport in Arlington, Virginia, first opened in 1941. The modern terminals that were dedicated in 1997 reflect earlier styles. All this makes the airport an architectural curiosity, but not up to par with today’s travel needs. There are hardly any power outlets, the airport is understaffed, and the glass-wall design makes Terminal A a sweltering greenhouse every afternoon. To top it off, the airport isn’t always wheelchair accessible according to travelers. Those with wheelchairs are typically taken “through shady hidden elevators and down some private corridors to a bus” that takes them right to the terminal, according to a Yelper.
Ronald Reagan Washington National Airport
