Chicago Midway International Airport
Satisfaction score: 763
The Chicago Midway airport has been in the process of renovation since 2018, and something has gone terribly wrong. More gates were squeezed in, leading to a lot of crowding, not enough seating, and security lines that spill into the parking lot. The more popular food options were replaced by low-quality chains that have awful service and even worse food. There are plenty of Yelp reviews that complain about the selection of “dry microwaved bread,” “Chicago’s worst pizza” and $15 salads with “scary brown lettuce.” While food elsewhere might not matter as much, this airport’s central location means that there are a lot of layovers, meaning people need food.
Chicago Midway International Airport
San Francisco International Airport
Satisfaction score: 763
Opened in 1954, this busy airport has four terminals, including a modern International Terminal that has a renowned aviation museum and library. However, unlike other terminals’ redesigns, the renovations at Terminal 1 leave something to be desired. Customers have complained that there are only a couple of restaurants, muddled announcements, charging stations that don’t work, and cramped conditions with “200-300 people crammed into the end of the terminal” waiting to get on their flights. One Yelp user says, “Everything about this hellhole screams, ‘You’re never getting out of here.’”
San Francisco International Airport
