San Jose International Airport
Satisfaction score: 767
This airport is close to Silicon Valley, has direct flights to big cities, and has generally on-time performance. However, recent renovations didn’t fix the terribly sprawling design of the place. The building is pretty much one miles-long hallway. Passengers have to drag their bags the length of the entire thing, squeezing through bottlenecks when several flights arrive at the same time. To top it off, baggage claim is on one end while car rental counters are on the other. Also, the cars themselves are upstairs. Of course, confusing signage only adds to the horrible experience. The airport is “hideous for the elderly,” a traveler reports on AirlineQuality.com. “If you have difficulty walking long distances, avoid it at all costs.”
San Jose International Airport
Phoenix Sky Harbor International Airport
Satisfaction score: 765
This airport has been praised for its timely flights, nursing rooms, animal-relief areas and its commitment to environmental sustainability. However, with ongoing construction, there are areas that have been permanently neglected. Terminals 2 and 3 are all grim and run down. Travelers have said that there are no restaurants or even a coffee counter open past the security checkpoints after 9 p.m. On top of that, travelers complain about broken seats, a low amount of functioning outlets, no Wi-Fi and only two small bathrooms. “If you survive the heatstroke walking from the Skytrain in the 100F + Arizona sun, you’ll get to enjoy all this, plus no air conditioning,” says a horrified Yelp reviewer. “This place is a zoo.”
Phoenix Sky Harbor International Airport
